Connect your first channel
Bring WhatsApp, email, Facebook Messenger, Instagram and other channels into the inbox.
Updated 24 September 2026
Channels are connected under Settings → Integrations. Each one you connect starts delivering messages into the shared inbox.
Available channels
- WhatsApp Business: see Connect WhatsApp.
- Email: connect a Google or Microsoft mailbox. Replies go out from that address and stay threaded.
- Facebook Messenger and Instagram: sign in with Facebook and choose the Page or account.
- SMS, Telegram and live chat: follow the steps on each card.
Once connected, new messages appear in the inbox within seconds. If a channel shows a warning on its card, open it for the reason and the fix.
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Include your workspace address and what you were trying to do.