Welcome to Skyfalke Connect
A quick tour: the inbox, calling, CRM, broadcasts and where to find settings.
Updated 24 September 2026
Skyfalke Connect brings your customer conversations, phone calls and CRM into one workspace. Here is where everything lives.
The main areas
- Inbox: WhatsApp, email, SMS, Messenger, Instagram, Telegram and live chat conversations in one place. Assign, transfer, snooze and reply without switching apps.
- Softphone: make and take calls in the browser from the phone icon at the bottom right. Calls are recorded and summarised.
- CRM: contacts, companies, deals, tickets, tasks and segments, with every message and call on the contact's timeline.
- Broadcasts: send an approved WhatsApp template to many contacts at once.
- Settings: your team, channels, phone numbers, inbox routing and integrations.
Your workspace address
Your team signs in at your own workspace address, for example yourcompany.skyfalkeconnect.io. Bookmark it and share it with teammates.
Next steps
- Invite your team
- Connect WhatsApp or another channel
- Set up your softphone if you use calling
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Still need help?
Our support team replies within one business day, usually much sooner.
Open a support ticket
In your workspace, click the ? (Help & Support) button at the top to raise a ticket and follow its progress.
Email helpdesk@skyfalke.com
Include your workspace address and what you were trying to do.