Set up your softphone
Make and take calls in the browser: allow the microphone and get connected.
Updated 24 September 2026
The softphone is the phone icon at the bottom right of the app. It needs a voice seat and an extension, which your admin assigns.
- Open the softphone. It connects automatically.
- When your browser asks, allow the microphone.
- A green dot means you're connected and can take calls.
If it won't connect
- Check the microphone permission in your browser's site settings.
- Use the gear icon to choose your headset and test audio.
- Keep the tab open. Calls reach you only while the app is open, or on a desk phone registered to your extension.
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