Making and receiving calls
Dial numbers and colleagues, transfer, park and pick up calls.
Updated 27 September 2026
- Dial: type a number on the Keypad, or a colleague's extension. Recent redials, and Team shows who is available.
- Click to call: the call button on a contact, or Call in Skyfalke Connect on the HubSpot card, opens the softphone with the number ready.
- Answer: incoming calls show the caller and, if they're in your CRM, their company, owner, open deals and tickets.
- During a call: mute, hold, keypad, transfer (blind or after talking to the colleague), conference, or park the call so any teammate can pick it up from the parked calls shelf.
- Pick up a colleague's ringing call with
*8followed by their extension.
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