Call outcomes, recordings and AI summaries
Wrap up a call with an outcome, and find its recording, transcript and summary.
Updated 25 September 2026
After a call you choose an outcome (for example Sale, Callback, No answer) and can add a note. Choosing a callback outcome with a time creates a follow-up task with a reminder.
Recorded calls are transcribed, and the call page shows:
- the recording and transcript,
- an AI summary, sentiment and key topics,
- talk-time analytics and compliance checks.
Every call also appears on the contact's timeline in the CRM, with the recording.
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