Call forwarding and availability
Choose where your calls go when you are busy, away or offline.
Updated 24 September 2026
Your status (Available, Break, Meeting, Do not disturb) is set at the top of the softphone. Do not disturb sends calls to voicemail.
Your admin can set forwarding for your extension:
- Busy: when you're on another call.
- No answer: after a number of seconds.
- Out of hours: outside the business hours chosen.
- Unregistered: when your softphone isn't connected.
Forwarding can go to a colleague's extension, an external number, or your voicemail.
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