Inbox & conversations
Reply, assign, route and organise conversations. · 4 articles
- Using the inboxFilter, assign, transfer and snooze conversations, and pin, star or forward messages.
- How conversations get assignedSet up automatic assignment: round robin or least busy, returning customers, contact owners and limits.
- Replying by emailFormat replies, attach files, include the previous message and schedule sends.
- Voice notes, attachments and emojiSend voice notes, photos, videos and documents in chat conversations.
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