Voice notes, attachments and emoji
Send voice notes, photos, videos and documents in chat conversations.
Updated 25 September 2026
- Voice notes: when the message box is empty, the send button becomes a microphone. Hold or tap to record, then send. On WhatsApp the customer receives a normal voice note.
- Attachments: choose + then Attach media for photos, videos, audio and documents (up to 16 MB).
- Emoji: use the smiley button in the message box.
WhatsApp only allows free-form messages within 24 hours of the customer's last message. See The 24-hour window and templates.
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