Messaging credits
How WhatsApp conversations are charged from your workspace credits.
Updated 24 September 2026
WhatsApp charges per conversation window, and Skyfalke Connect charges that from your workspace's prepaid message credits.
- A template that opens a new conversation is charged by its category (marketing, utility, authentication) and the customer's country.
- Replies within an open window are not charged again.
- If credits run out, template sends and broadcasts stop until you top up. Replies within an open window still go through.
Top up under Billing. See Top up your wallet.
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