Selling on WhatsApp
Your catalog, orders from WhatsApp carts and M-Pesa payments. · 6 articles
- Sell on WhatsApp: set up commerceConnect a Meta catalog so customers can browse your products, fill a cart and order inside WhatsApp.
- Add products to your WhatsApp catalogAdd products with a photo and price, keep them in sync with WhatsApp, and archive what you no longer sell.
- Send products in a chatShare one product, a list of up to 30, or your whole catalog in a WhatsApp conversation.
- Handle orders from WhatsAppHow WhatsApp cart orders arrive, how to confirm and fulfil them, and how to create an order for a customer.
- Collect payment with M-PesaConnect your own paybill or till and send customers an M-Pesa prompt for their order.
- WhatsApp commerce troubleshootingFixes for catalog permission errors, products that won't send, and M-Pesa prompts that fail.
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