Add products to your WhatsApp catalog
Add products with a photo and price, keep them in sync with WhatsApp, and archive what you no longer sell.
Updated 29 September 2026
Products are managed under Commerce → Products by supervisors and admins. Everything you add is pushed to your WhatsApp catalog automatically.
Add a product
- Choose New product.
- Add a photo. WhatsApp product cards need one: use a JPG or PNG of at least 500 × 500 pixels.
- Enter the name, price and currency (KES by default). Add a description and a link to the product page if you have one.
- Leave SKU blank to have one generated, or enter your own. The SKU can't be changed later, because WhatsApp uses it to identify the product in orders.
- Choose Add product.
Sync status
Each product shows where it stands with WhatsApp:
- On WhatsApp: in your catalog and ready to send.
- Syncing: just saved; it updates within a few seconds.
- Sync failed: WhatsApp rejected it. The reason is shown under the product. The most common one is a missing photo.
- No catalog: no catalog is connected yet. See Sell on WhatsApp: set up commerce.
After fixing a product, save it again, or choose Sync to WhatsApp at the top of the list to retry every product that isn't synced yet.
Out of stock and archiving
- Turn off In stock to keep a product visible but not orderable.
- Archive a product you no longer sell. It is removed from your WhatsApp catalog, but past orders still show it. Tick Show archived to find it and Restore it later.
Was this article helpful?
Still need help?
Our support team replies within one business day, usually much sooner.
Open a support ticket
In your workspace, click the ? (Help & Support) button at the top to raise a ticket and follow its progress.
Email helpdesk@skyfalke.com
Include your workspace address and what you were trying to do.