Sell on WhatsApp: set up commerce

With commerce switched on, customers can browse your products, add them to a cart and send you an order without leaving WhatsApp. You then confirm the order and collect payment with M-Pesa, all from Skyfalke Connect.

What you need

• WhatsApp connected under Settings → Integrations. See Connect WhatsApp.
• A catalog in Meta Commerce Manager, owned by the same Meta business as your WhatsApp account.
• A supervisor or admin in Skyfalke Connect to do the setup.
• Optional: an M-Pesa paybill or till to take payment. See Collect payment with M-Pesa.

1. Create a catalog in Meta

1. Open Meta Commerce Manager (business.facebook.com/commerce) and create a catalog of type E-commerce. You don't need to add any products there; Skyfalke Connect adds them for you.
2. In Business settings, under Data sources → Catalogs, give the system user behind your WhatsApp connection access to the catalog with Manage catalog permission.
3. Copy the catalog's ID (a long number shown under the catalog name).

2. Connect it in Skyfalke Connect

1. Go to Commerce → Settings.
2. Paste the Catalog ID and choose Save. We check it with Meta and show the catalog's name.
3. Choose Connect to WhatsApp. This links the catalog to your WhatsApp Business account and turns on the cart and the catalog button on your business profile.

If the save fails with a permission error, your WhatsApp access token can't manage catalogs. Either grant the permission in Meta (step 1.2), or paste a separate token that has the catalog_management permission into Catalog access token.

Next steps

1. Add your products
2. Send products in a chat
3. Handle orders