Send products in a chat

Any agent can share products from a WhatsApp conversation in the inbox.

1. Open the conversation and choose + next to the message box, then Products.
2. Make sure Share products is selected, and tick the products to send. Search by name or SKU.
3. Optionally add a message, and a list title when you send several products.
4. Choose Send product, or Send whole catalog to share a button that opens everything you sell.

The customer sees native WhatsApp product cards. They can open each product, add it to their cart and send you the cart as an order. See Handle orders from WhatsApp.

Good to know

• You can send up to 30 products in one message.
• Only products marked On WhatsApp appear in the list. See Add products to your WhatsApp catalog.
• Like any free-form WhatsApp message, products can only be sent within 24 hours of the customer's last message. See The 24-hour window and templates.
• Product messages use your messaging credits the same way as a normal reply.